Home Startups Bolt Launches “Trusted Contacts” Feature to Boost Rider and Driver Safety

Bolt Launches “Trusted Contacts” Feature to Boost Rider and Driver Safety

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Bolt has launched “Trusted Contacts,” a new feature designed to enhance safety for both passengers and drivers.

This feature allows users to add friends or family members to their Bolt account contacts.

The ride-hailing company states this is part of its ongoing KSh 14 billion investment over three years in platform safety upgrades.

The “Trusted Contacts” feature aims to expedite the escalation of Ride Check notifications, Emergency Assist requests, or any other significant safety incident.

If Bolt’s Safety Team is unable to reach the account holder, they can then contact these designated trusted individuals.

This new feature joins Bolt’s existing suite of in-app safety tools, which include: Ride Check (proactive detection of unusual trip events), Share Location (real-time location sharing), and Emergency Assist (quick and discreet alerts to emergency services or private security).

General Manager for Bolt Kenya and Tanzania, Dimmy Kanyankole commented, “With Trusted Contacts, we aim to build on our existing efforts by ensuring we can quickly escalate a Ride Check notification or Emergency Assist request to a friend or family member if we can’t get a hold of the Bolt account holder, themselves.”

He added, “It’s part of our ongoing investment in safety through new products, features, and our dedicated in-house specially trained safety team, to ensure that we can continue to improve the safety ecosystem of the Bolt app, offering drivers and riders a high-quality ride-hailing experience.”

The firm emphasizes that “Trusted Contacts” is a further step in its commitment to providing a safe and reliable ride-hailing experience.

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