Microsoft Corp. has announced the launch of Microsoft Dragon Copilot, an AI assistant designed to streamline clinical documentation and automate tasks within the healthcare industry.
This new tool, unveiled on Monday, March 3, 2025, integrates the capabilities of Dragon Medical One (DMO) and DAX Copilot (DAX), aiming to reduce clinician burnout and improve patient experiences.
According to Microsoft, Dragon Copilot, part of Microsoft Cloud for Healthcare, is built on a secure architecture that allows for enhanced experiences across various care settings.
The company cited statistics indicating that clinician burnout in the U.S. dropped from 53% in 2023 to 48% in 2024, attributing this in part to technological advancements.
However, they also highlighted the projected U.S. workforce shortage and the need for AI solutions to alleviate administrative burdens.
“At Microsoft, we have long believed that AI has the incredible potential to free clinicians from much of the administrative burden in healthcare and enable them to refocus on taking care of patients,” said Joe Petro, corporate vice president of Microsoft Health and Life Sciences Solutions and Platforms.
“With the launch of our new Dragon Copilot, we are introducing the first unified voice AI experience to the market, drawing on our trusted, decades-long expertise that has consistently enhanced provider wellness and improved clinical and financial outcomes for provider organizations and the patients they serve.”
Dr. R. Hal Baker, senior vice president and chief digital and chief information officer at WellSpan Health, stated, “With Dragon Copilot, we’re not just enhancing how we work in the EHR — we’re tapping into a Microsoft-powered ecosystem where AI assistance extends across our organization, delivering a consistent and intelligent experience everywhere we work. It’s this ability to enhance the patient experience while streamlining clinician workflows that makes Dragon Copilot such a game-changer.”
Dragon Copilot combines DMO’s speech recognition, which has aided in documenting billions of patient records, with DAX’s ambient AI, which has assisted in over 3 million ambient patient conversations across 600 healthcare organizations in the past month alone.
Microsoft reported that clinicians using these ambient AI capabilities have saved five minutes per encounter, with 70% reporting reduced burnout and fatigue, 62% stating they are less likely to leave their organization, and 93% of patients reporting a better overall experience.
Key features of Dragon Copilot include:
- Streamlining documentation through multilanguage ambient note creation, automated tasks, and natural language dictation.
- Surfacing information via embedded AI assistance for medical searches from trusted sources.
- Automating tasks such as conversational orders, note summaries, referral letters, and after-visit summaries.
Dragon Copilot will be generally available in the U.S. and Canada in May, followed by the U.K., Germany, France, and the Netherlands.
“We are aware of the administrative burnout affecting our clinicians, and the need for improved care access for our patients, and the newest evolution of Dragon represents a significant step forward in alleviating this strain,” said Glen Kearns, EVP and CIO, The Ottawa Hospital.
“We are thrilled to be one of the first customers in Canada to use Microsoft’s ambient and generative AI technology. The newest evolution of Dragon Copilot could help alleviate documentation burden for our clinical teams.”
Microsoft emphasized its commitment to responsible AI development, adhering to principles of transparency, reliability, safety, fairness, inclusiveness, accountability, privacy, and security.
